You may CANCEL the workshop, but it is required to contact us FIVE days (120 hours) before the workshop starts. If a student CANCELS the workshop within FIVE days, NO FEE WILL BE RETURNED.

Students are ALLOWED to RESCHEDULE the workshop once, but it is required to contact us THREE days (72 hours) before the workshop starts. No extra fee will apply. The rescheduled date needs to be within 30 days of your original scheduled date.

If a student is LATE for 15 minutes, some of the working processes might be reduced. For example, the teacher may skip the introduction or you may only be able to make a simple texture/style candle. If there is another student in the class, the class will start on time. If a student is LATE for more than 15 minutes, the teacher will not start the class, NO FEE WILL BE RETURNED.

Overtime Policy

To ensure a smooth and flexible experience, we have the following policy regarding class duration:

• 15-Minute Grace Period: If a class exceeds the scheduled time by up to 15 minutes, no additional charges will apply.
• Overtime Charges: If the class goes beyond the 15-minute grace period, an overtime charge of $50 per hour will be applied. The minimum overtime charge is one hour.

Attendance to the workshop is reserved exclusively for registered participants who have made the payment; kindly note that family members and friends are not permitted to attend without prior registration and payment. Thank you for your understanding!

You may reach us by email: info@anewstudio.com

instagram: anewstudio.ca

Wechat: a_new_studio

and Xiaohongshu: anewstudio

您可以在課程開始前五天(120 小時）免費取消課程。如果在五天內取消，所有費用將不退還。

每位學生在課程開始前三天（72小時）可以免費改期一次，改的日期必須在原來課程的三十天內。

如果學生遲到15分鐘，將有可能要減少課程的內容。例如，老師可能會跳過課程介紹，或者只能夠製作簡單的款式。如果其他的學生已經到達，課程將會按時開始。若學生遲到超過15分鐘，將視為主動放棄本次課程，那麼老師將不會上課，以及費用不退還。

超時政策

為了確保課程順利進行，我們制定了以下超時政策：

15分鐘寬限期：如果課程超出預定時間不超過15分鐘，不會收取額外費用。
超時收費：如果課程超出15分鐘的寬限期，將按每小時$50收取超時費，最低超時收費為一小時。

請注意，只有已付款的學員可參與workshop，不能帶未付款的家人朋友參加喔！如果有家人朋友也一同前往，請一併購買課程。

謝謝理解。

聯繫我們：

Email：info@anewstudio.com

instagram： anewstudio.ca

微信:  a_new_studio

小紅書：anewstudio

Process Time: It takes 1-4 days to process before ship. Some of the products are pre-order, the specific process time will shown on the website.

 Flat Rate Shipping : We offer flat rate shipping to addresses in Canada.

Free shipping for orders $199 and above.

Return: Since most of the product on the website are handmade, no exchanges are accepted. A product found to be damaged or defective on delivery is eligible for refund in accordance with the below.

(a) To make a request for return, you must, within 5 days of receipt of your Order, send by email to info@anewstudio.com a photo or video clearly showing the damage or defect affecting the product. Certain designated products are not eligible for refund, this will be so stated on the Website.

(b) A New Studio will reply to your email with confirmation of whether the product is eligible for refund. If eligible, a refund will be effected by crediting your account via your original payment method. Such refund can take up to 10 working days to show on your account due to varying processing times between payment providers.

(c) Coupon used at the purchase cannot be refunded or re-issued.

(d) Any opened, used or products damaged by customer will be not eligible for refund.

Note: Only ship within Canada

Local Pickup

A New Studio offers free local pickup at 3428 Swmill Cres, Vancouver V5S 0E3 for Orders upon any purchase of products on the Website.

*Details are shown on Terms and Conditions.

Never leave a burning candle unattended. 

Never burn a candle for more than 4 hours at a time.

Remove all the tag and decoration such as ribbon before burning the candle.

Never burn candle on or near anything that can catch the fire.

Leave candles out of reach of children and pets.

Trim wick to 5mm or less before lighting. 

Only burn in a suitable container. For votive/pillar candles, put a fire-resistant tray/plate underneath when burning.

Only burn candle on a level, fire resistant surface.

Don't burn dried flowers/plants. 

In these Terms and Conditions, “you”, “your”, “User” shall mean users of the Website (defined below), and “Working Day” shall mean any day other than Saturday, Sunday and public holiday in Canada.

1. Registration

You may need to register an account with username and password (“Account”) with A New Studio (operated by A New Studio LTD.) in order to use some of the services (which includes online purchases) made available to you on this website (anewstudio.com) (“Website”). If you choose to register the Account with username and password with A New Studio and/or proceed with payment(s) you agree to provide information about yourself and your billing information in a true, accurate, updated and complete manner.

You agree to accept responsibility for all acts, activities and transactions conducted through your Account (including all online purchases via this Website. You are also responsible for maintaining the confidentiality of your account, username and password and shall notify A New Studio immediately should you suspect any unauthorized use of or access to your account. A New Studio shall in no event be held liable for any acts of yours conducted through your account.

You may not authorize any other persons to use your account, username or password.

2. Eligibility to A New Studio Online Purchase

A New Studio Online Purchase is only available to customers who are 18 years of age or above. Parents should consider installing appropriate parental control tools to prevent your children of underage from submitting information online without parental monitoring.

Additionally, in order to qualify for A New Studio Online Purchase, you must make payment by using a valid credit card and provide personal information (i.e. email address, real name, phone number, billing information, delivery address and other requested information as required to process your online purchase orders) which are warranted by you to be valid and accurate.

3. Availability and Non-Exploitation

All A New Studio online purchase orders are subject to stock availability. A New Studio online purchase is intended for your own personal use and consumption only. Acts of purchasing goods or products from this Website for commercial reselling purposes are prohibited.

A New Studio may refuse any purchasing order which it suspects is for commercial resale purposes. A New Studio expressly reserves all rights in connection hereto.

4. Product Description and Pricing

Products shown on the Website may contain contents and descriptions that are provided directly by the publisher, manufacturer or distributor of such products. Whilst A New Studio endeavors to assure that the contents and product descriptions on this Website are accurate, updated and complete to the extent possible, A New Studio does not warrant that any such information and content to be error-free. A New Studio has made its best efforts to enable the colours of the images of the merchandise or products displayed as accurately as possible on this Website, and does not warrant that the colour of the merchandise or products purchased will be accurately displayed by your monitor. A New Studio cannot confirm the price of a product until you order. It is possible that the price for a product may increase or decrease between the time that the product is placed in the "shopping cart" and the time the purchase is actually made. Prices displayed on this Website at the time of your order will be honoured except in the case of obvious error. A New Studio will have the right to cancel any order for products that have been listed with obvious error. A New Studio will have this right regardless of whether the order has been confirmed or your credit card has been charged. If your credit card has already been charged for the purchase and your order is cancelled, the issuing bank of your credit card will issue a credit to your credit card account in the amount of the charge. Prices are shown on this website in Canadian Dollars. If your credit card account is not denominated in Canadian Dollars, the final price charged in your currency will be calculated by your issuing bank in accordance with the applicable exchange rate on the day your card issuer.

5. Payment

You must make payment by using a valid credit card. If your request for payment via your credit card is refused or delayed for process for whatever reason(s), A New Studio shall not be held liable for any delay or non-delivery of your Order. You agree to pay all fees and charges incurred in connection with your purchases (including any applicable taxes) at the currency exchange rates in effect when the charges were incurred. Unless you notify A New Studio of any discrepancies within thirty (30) days after you first receive notice thereof, you agree that they will be deemed accepted by you in all respects and for all purposes. If A New Studio fails to receive payment through your credit card, you agree to pay all amounts due upon demand by A New Studio or its authorized agents. Our system adopts adequate security measures. Your personal details and passwords are encrypted and such details will be securely stored on our systems. Under no circumstances shall A New Studio be held liable for any loss you may suffer should any third party procures unauthorized access to any data you provided when using our services. Unless expressly set forth on the Website, A New Studio does not accept any other payment form. If A New Studio offers or accepts any other form of payment, you hereby agree to all restrictions, terms and conditions associated with such other form of payment.

6. Currencies

All transactions conducted by or with A New Studio are made in Canadian Dollars. If your credit card is not denominated in Canadian Dollars, the final price charged in your currency will be converted at the exchange rate determined by your credit card issuing bank in accordance with the applicable exchange rate on the day your credit card issuing bank processes the transaction.

7. Acceptance of Your Order

Once you have entered your valid personal and payment details and placed your order to purchase (i.e. offer to purchase) item(s) on this Website (“Order”), an email will be sent to the e-mail address you provided to A New Studio confirming the receipt of your Order. Such e-mail does not constitute an acceptance of your Order. You cannot cancel your Order if the shipping email reaches the email address you provide with A New Studio, before which you can still contact A New Studio to arrange for the cancellation of the Order. A New Studio reserves the right to reject your Order for any reason at its sole discretion.

8. Local Pickup

A New Studio offers free local pickup for Orders upon any purchase of products on the Website. A New Studio will not be responsible for any damage or loss caused when Orders are left at the pickup location (door) upon customer's request. A New Studio reserves the right to refuse pickup services.

We do not offer international shipping.

Timescales

When your Order is accepted by A New Studio, A New Studio will provide you with an estimated time for the delivery or dispatch of your Order but without any guarantee.

Some products may be subject to special delivery arrangements or dispatch times. This information will be indicated on the relevant product’s detail page.

The delivery of the Order will be processed by third party carriers and A New Studio does not guarantee the accuracy of the expected date of delivery. Delays are occasionally inevitable due to unforeseen factors or events outside the control of A New Studio, for example, travel or transportation disruption. A New Studio shall not be liable for any delay or failure to deliver your Order within the estimated timescales.

9. Risk of Loss & Passage of Title

Your Order will be delivered and insured by third party courier(s) pursuant to a separate delivery contract. Risk of loss and title the products shall pass to you immediately upon our delivery to or collection by the courier appointed by A New Studio. You agree to accept all potential risks (including losses and damages) of your Order from that time onwards.

10. Refund Policy

Since most of the product on the Website are handmade and only has one in stock, no rexchanges are accepted. Once the Shipping Email is delivered to the email address you provide to A New Studio, the products purchased cannot be cancelled. However, a product found to be damaged or defective on delivery is eligible for refund in accordance with the below.

(a) To make a request for return, you must, within 5 days of receipt of your Order, send by email to info@anewstudio.com a photo or video clearly showing the damage or defect affecting the product. A New Studio has complete discretion as to whether a given product is eligible for refund. Certain designated products are not eligible for refund, this will be so stated on the Website.

(b) A New Studio will reply to your email with confirmation of whether the product is eligible for refund. If eligible, a refund will be effected by crediting your account via your original payment method. Such refund can take up to 10 working days to show on your account due to varying processing times between payment providers.

(c) A New Studio will endeavor to effect the refund within 10 working days upon receipt of the refundrequest.

(d) Coupon used at the purchase cannot be refunded or re-issued.

(e) Any opened, used or products damaged by customer will be not eligible for refund.

11. Complaints

For any complaints, please email info@anewstudio.com

12. Limitation of Liability

The Website and the Content are provided on an “as is” and “as-available” basis without warranties of any kind, whether express or implied (except only as may be implied by applicable law). A New Studio does not guarantee that usage of this Website for A New Studio or the server(s) that provide the same are error-free. Users are recommended to download or use appropriate and updated software(s) (including anti-virus software(s)) when browsing or using the functions of this Website. A NEW STUDIO, ITS HOLDING COMPANIES, SUBSIDIARIES, ASSOCIATES, AFFILIATES OR THEIR RESPECTIVE DIRECTORS, SHAREHOLDERS, OFFICERS, EMPLOYEES AND AGENTS SHALL NOT BE LIABLE TO ANY USERS OF THIS WEBSITE (OR ANY PART THEREOF) FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, CONSEQUENTIAL OR EXEMPLARY DAMAGES (INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS) ARISING OUT OF THE USE OR INABILITY TO USE THIS WEBSITE (OR ANY PART THEREOF), WHETHER IN CONTRACT, TORT OR OTHERWISE, EVEN IF A NEW STUDIO HAS BEEN ADVISED OF OR SHOULD HAVE KNOWN OF THE POSSIBLITY OF SUCH DAMAGES OR LOSSES. IN NO EVENT SHALL THE TOTAL LIABLITY OF A NEW STUDIO, ITS HOLDING COMPANIES, SUBSIDIARIES, ASSOCIATES, AFFILIATES OR THEIR RESPECTIVE DIRECTORS, SHAREHOLDERS, OFFICERS, EMPLOYEES AND AGENTS EXCEED THE AMOUNT YOU PAID TO MOMA DSHK IN CONNECTION WITH THE APPLICABLE EVENT, PROMOTION OR PURCHASE.

13. Disclaimer of Warranties

All of the handmade products do not has a warranty, except specified on the Website. Please read all information, warranties or warnings provided by the manufacturer owner or seller of the products on or in the product packaging and labels before using any product purchased from A New Studio or on this Website. A New Studio shall not be liable for the accuracy, fitness for a particular purpose or quality of such products or reliability of any information provided by any manufacturer owner or seller of such products and it is your responsibility to evaluate such information. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAWS, A NEW STUDIO DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS OF GOODS AND SERVICES FOR A PARTICULAR PURPOSE. YOU EXPRESSLY AGREE THAT YOUR USE OF OUR SERVICES IS AT YOUR SOLE RISK.

14. Force Majeure

A New Studio shall not be held liable for failure to meet any of its obligations which is caused by or results from factors or circumstances beyond its reasonable control (including but not limited to adverse weather, labour disputes, law, judgment, order, embargo, interruption or failure of transportation or utility services, incorrect use of products, etc.).

15. Other Terms and Conditions

A New Studio reserves the right to revise, amend, change and alter these Terms and Conditions at any time without prior notice. Users are advised to check back from time to time for any update or changes to these Terms and Conditions.

A New Studio is committed to protecting your privacy when you visit our websites. By using the A New Studio website (anewstudio.com), you agree to be bound by the terms and conditions of A New Studio’s Privacy Policy and Terms of Use. The A New Studio Privacy Policy is outlined below. 

Content, displayed to you on the A New Studio website and elsewhere, including advertisements and information about A New Studio’s products, may be customized to your interests and preferences based on your personally identifiable information and website usage information collected online unless you opt out by following the instructions that can be found at the NAI’s consumer website at networkadvertising.org/choices/ or Aboutads.info at aboutads.info/choices/ or Your Online Choices at youronlinechoices.eu. You have to opt out using each of your Web-browsing applications and devices separately. However, if you opt out we may still suggest offerings to you on the A New Studio website based on your history at the A New Studio website.

We may share your personal information with third parties for third-party marketing purposes, as further described below. You can elect for us not to do so by emailing us at info@anewstudio.com

1. Online retail purchases

When you order a product from the A New Studio online store, we need to know your name, billing and shipping addresses, telephone number/email address, and credit card information to process your order. Your credit card information will be sent to our third-party payment card processors and service providers to perform fraud detection and payment processing services. If your purchase is rejected by our website because it was detected as a possible fraudulent use of a payment card, and you are in fact the authorized user of the card, you can contact us at info@anewstudio.com for the issue to be evaluated and resolved. We will retain your other personally identifiable information for our records, in order to facilitate better customer service, and to inform you of our products and promotional offers.

2. Online surveys

From time to time, A New Studio may invite you to participate in surveys posted on the A New Studio website or sent to you by email. You may decide whether you wish to complete such surveys, which may ask about your background, occupation, or similar questions. We use this information to help us better understand our audience, which in turn allows us to better meet your needs and interests. Information collected in these surveys is never sold or rented to third parties for marketing purposes, but we may share it with outside vendors to analyze the information we collect.

3. Age 18 and under

A New Studio does not solicit personal information from children. Visitors 18 years of age and under should remember that they are required to obtain an adult’s permission before submitting any personal information to this or any other website.

4. A New Studio newsletters

To subscribe to one or more of our online newsletters, you has agreed to use the email address you provideto send our newsletters to you. If you opt in via the subscription form found in the footer section of any page on anewstudio.com, you will receive A New Studio’s newsletter. You may subscribe or unsubscribe at any time at anewstudio.com or by following the instructions on our newsletters.

5. Emailing A New Studio

If you send an email to A New Studio, your message and email address may be saved and we may send you emails in order to respond to your message. Any material, business information, ideas, concepts, or other information sent to A New Studio by email will be treated as non-confidential and non-proprietary. We will only use the information provided in your email and your email address to improve the A New Studio website, services, and products, and to fulfill or respond to your requests for products, services, or information.

6. Site usage information

As is the case with many websites, our servers automatically collect your IP address when you visit our website, and we may associate that with your domain name or that of your Internet access provider. We may also capture certain “clickstream data” pertaining to your website usage. Clickstream data includes, for example, information about your computer or device, Web browser and operating system and their settings, the referring page that linked you to the website, the pages or content you see or click on during your visit and when and for how long you do so, items you download, transactions you complete, and any search terms you have entered on the A New Studio website or a referral site.

Among other things, this information enables us to generate analytics reports on the usage of our website. 

The A New Studio website uses technologies such as “cookies” and “pixel tags” to improve the functioning of the site and your experience and to learn how visitors are using our website. Cookies are small data files that are automatically sent to your browser from a Web server and stored on your computer’s hard drive. Cookies enable us to remember what items are in your shopping cart, and to personalize your experience. Pixel tags are tiny graphical images embedded in emails or webpages. Pixel tags are used to determine what parts of a website a visitor has viewed, or whether an email was successfully opened. These technologies are used to gather information to analyze traffic to the A New Studio website, to improve our content and navigation, to enhance our marketing efforts, to personalize your experience, and to provide online display advertising and/or offline communications tailored to your interests based on your online behavior.

7. Social media

We maintain a presence on several social networking platforms, such as Instagram, YouTube, and WeChat, and we also incorporate some third-party social networking features onto our website. Through these platforms and features, we receive some personal information and some usage information about you, and this Privacy Policy applies to that information as well. In addition, these third-party social networking platforms have their own privacy policies, which explain how the third parties that provide them will use and protect your information. The information we receive from third parties may depend on the privacy settings you have on the third-party platform.

8. Disclosure of the Information

A New Studio uses the personal information you provide to us for internal purposes, such as completing and tracking your transactions, analyzing trends, and collecting statistics. A New Studio may also compile and provide aggregate statistics about our visitors, customers, sales, traffic patterns, and related site information to third parties, but these statistics will not include any personally identifying information.

If you have provided us with your email address, we may send you emails in order to alert you to information, events, activities, or programs at or related to A New Studio that we believe may be of interest to you, or to alert you about sales or other promotional events at the A New Studio online store. If you do not want us to use your email address to contact you for these purposes, you may send an email message containing your name and email address to info@anewstuduio.com.

9. Revisions to our privacy policy

Please note that A New Studio may revise its privacy policy at any time, without notice, such changes to be effective immediately upon posting on the A New Studio website. Such revisions may arise in response to changes in the law, policy, or other factors. We encourage you to periodically visit this page to review our most current policy. In some cases (for example, if we significantly expand our use or sharing of your personal information) we may also tell you about changes by additional means, such as by sending an email to the email address we have on file for you. In some cases, we may request your consent to the changes.

10. All content is protected by copyright laws

Images, text, software, documentation, electronic text and image files, audio and video files and clips, and other materials on the A New Studio website are protected by copyright laws and may be covered by other restrictions including for example, rights of privacy and publicity, as well. A New Studio retains all rights it may hold, including copyright, in data, image, text, and any other information contained in these files. Copyrights and other proprietary rights in the material on this website may also subsist in individuals and entities other than, and in addition to, A New Studio. A New Studio expressly prohibits the copying of any protected materials on this website, except for the purposes of fair use as defined in the copyright laws, and as described below.